COVID-19 Community Information Page

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"The bushfires brought us together. Don't let the virus push us apart."

The Hills is a caring community and it is important we work together to overcome COVID-19 (Coronavirus) challenges and prioritise the needs of our more vulnerable residents.

As individuals we all have a part to play in slowing the spread of the virus and I thank you for your patience and diligence in putting social distancing measures into effect. For those of you also affected by the Cudlee Creek bushfire, please be assured that we will continue to maintain a focus on our bushfire recovery efforts.

Your Council is implementing a planned response to ensure crucial services to the community can continue, albeit in a limited or changed format, in order to protect the health and wellbeing of our residents and staff.

- Dr Jan-Claire Wisdom, Mayor Adelaide Hills Council



The SA COVID-19 Information Hub is the best place for up to date information regarding current cases, health guidance, travel restrictions and support.

View our Frequently Asked Questions (FAQs) for current information on Adelaide Hills Council matters, including changes to our services.


Call the SA COVID-19 Information Line 1800 253 787 (open 8am - 8pm daily) if you believe you have symptoms of COVID-19.



"The bushfires brought us together. Don't let the virus push us apart."

The Hills is a caring community and it is important we work together to overcome COVID-19 (Coronavirus) challenges and prioritise the needs of our more vulnerable residents.

As individuals we all have a part to play in slowing the spread of the virus and I thank you for your patience and diligence in putting social distancing measures into effect. For those of you also affected by the Cudlee Creek bushfire, please be assured that we will continue to maintain a focus on our bushfire recovery efforts.

Your Council is implementing a planned response to ensure crucial services to the community can continue, albeit in a limited or changed format, in order to protect the health and wellbeing of our residents and staff.

- Dr Jan-Claire Wisdom, Mayor Adelaide Hills Council



The SA COVID-19 Information Hub is the best place for up to date information regarding current cases, health guidance, travel restrictions and support.

View our Frequently Asked Questions (FAQs) for current information on Adelaide Hills Council matters, including changes to our services.


Call the SA COVID-19 Information Line 1800 253 787 (open 8am - 8pm daily) if you believe you have symptoms of COVID-19.


Please ask your questions here for our staff to answer. We will strive to answer your questions as soon as practical (usually 1-2 business days). 

Remember all health questions should be directed to your health practitioner. AHC will not provide any health advice.

Comments made here are public, if you would like Council to respond privately please add that to your message. 

Q&A

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    Re: BLUE top Bin Cover replacement? My son's Blue Bin Cover has been broken at the hinge holding the cover to the Bin; do you replace Cover on-site?

    Christopher Duff-Tytler asked 5 months ago

    Hello Christopher, to report a broken bin lid please call our waste provider EastWaste on 8347 5150. Many thanks, Anisa AHC

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    when is it safe to burn fallen branches that are stacked on my son's property at 509 Mawson Road, Lenswood?

    Christopher Duff-Tytler asked 5 months ago

    Hello Christopher, for information regarding burning on your property please visit our Burning in the Open page on the AHC website or call 8408 0400. Many thanks, Anisa AHC

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    We live in a lifestyle village in Encounter Bay S.A. we want to know what the rules are regarding our community center. As some groups have already started to use the hall. Our art group would like some guidance before we begin. As all of our group are between 65 and 93 years old. What are the rules.

    Haxel asked 5 months ago

    Hello and thank you for getting in touch. This page is run by the Adelaide Hills Council so we encourage you to get in touch with the City of Victor Harbor and take a look at the SA Government's COVID-19 information page for advice specific to your facility. These sources will be able to provide up to date information regarding advice on community halls and resuming special interest meetings and activities - Anisa, AHC

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    To whom it may concern, Could you please advise if we are charged any late fees on outstanding council rates due on or after 1st April 2020? Thank you. Claire

    Claire asked 6 months ago

    Hi there,

    No fees are being charged at the moment and this will be reviewed after 30 June.

    Regards

    Sarah

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    Are play grounds open again ?

    Jared asked 6 months ago

    Hi there,

    Apologies for not responding sooner, yes we are pleased to let you know that playgrounds have been re-opened. read more here

    Regards

    Sarah

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    What measures are your more senior workers & team leaders taking regarding the prevention and spreading of covid 19? For example , are those who have council issued iphones required to download and use the covidsafe app?

    James Fort asked 6 months ago

    Hi there, 

    We are following Safework SA guidelines. Only a portion of our staff are working in the office and all are adhering to social distancing and personal hygiene guidelines. We are encouraging all of our staff to download the Covidsafe app.

    Regards

    Sarah

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    I had mentioned that soap is needed in all Council public toilets but no resources are there. Even if others are taking the little bars can Council act to permanently allow public to wash hands as health recommendations for virus contamination prevention?

    Lesley Finlayson asked 7 months ago

    Public toilets remain open at this time. Cleaning and restocking is occurring daily in most locations with additional cleans occurring at high traffic locations. 

    Please remember to ensure social distancing guidelines are adhered to as confined spaces increase the risk of infection.