FAQs: Libraries & Council Services

    Are Libraries and Community Centres open in Gumeracha, Woodside and Stirling?

    In response to the easing of restrictions by the South Australia Government, our libraries and service centres have reopened with changes to align with physical distancing guidelines.

    Click here for information on our adjusted opening hours, process changes and available activities.

    Whilst some in-person transactions are resuming, we encourage the community to continue to contact us via phone (8408 0400) or email (mail@ahc.sa.gov.au), as some staff continue to work remotely.

    Which Council services remain suspended?


    The following Council Services remain suspended for the foreseeable future:

    Can I use computer facilities at the library?

    There will be limited PC access at Stirling, Woodside and Gumeracha libraries. Wireless printing is also available from these branches.

    Click here for information on our available activities.

    Are Home Library Services continuing?

    At this stage Home Library Services will continue. Book deliveries will be made to the door however volunteers will not enter premises..Click here to learn more about the Home Library Service.

    Is the Mobile Library Service operating?


    The Mobile Library service is currently operating on a modified schedule - view the amended schedule here

    Can I access Justice of the Peace services?


    Justice of the Peace services have resumed in our Stirling and Gumeracha centers. No appointment is necessary. Session times are listed here. 


    Are Development Applications still being processed?

    Yes. Development Services are continuing to accept and process development applications at this time - click here for more information.

    This process has been paperless for more than two years with no face-to-face contact required from lodgement to approval.

    All communication can be made via email, telephone and our online portal Objective Connect.

    Payments can be made via credit card over the phone (call 8408 0400) or online. Please do not send cash.

    Due to COVID-19 conditions, documents may need to be quarantined so we recommend you submit documents electronically whenever possible by emailing developmentadmin@ahc.sa.gov.au

    What is happening with events in the Adelaide Hills?

    There are currently restrictions in place restricting gatherings to ensure public health and safety. Visit the Government's COVID-19 information page for up to date information including specific details for funerals and weddings. 

    If you would like to enquire about planning a future event, please visit Council's Events and Venue Hire page to get started.

    Can I currently volunteer with Council?

    Yes our volunteers have returned with additional safety and hygiene protocols in place – contact us on 8408 0400 if you’re interested in volunteering.


    Are vaccination clinics continuing?

    Pop-Up Medics are still offering flu shots at our regular vaccination clinics in Woodside and Stirling. Contact Pop-Up Medics to book a spot and discuss fees via 1300 858 047 or popupmedics.com.au.

FAQs: Rates

    I'm worried about paying rates. What should I do?


    Adelaide Hills Council has reviewed its financial hardship provisions in light of the Cudlee Creek Bushfire and COVID-19. Anyone concerned about payment of their rates is encouraged to contact Council so we can discuss individual circumstances and provide help that is most suited to your needs. In addition to this we have deferred the raising of fines on any overdue rates.

    If you are experiencing financial hardship and anticipate difficulty paying your next rate instalment, please email mail@ahc.sa.gov.au. Your request will be registered in our system and a member of our rates team will get in touch with you as soon as possible.

    If you do not have access to email please call 8408 0400.

    All arrangements will be treated in the strictest confidence.


Waste & Recycling

    How can I dispose of additional waste, like sanitiser bottles, wipes and takeaway food containers?

    Landfill (blue lidded bin)

    • Flushable wipes
    • Face masks
    • Gloves
    • Takeaway coffee cups and lids (unless otherwise labelled)
    • Cleaning cloths and sponges (eg Chux)

    Recycling (yellow lidded bin)
    Separate lids in a clear PET bottle

    • Hand sanitiser bottles
    • Cleaning product containers/bottles (eg spray and wipe)
    • Takeaway food containers
    • Plastic cold drink cups and lids

    Organics (green lidded bin)

    • Compostable food containers and cups (must be 100% compostable and/or feature seedling logo)
    • Paper towel
    • Tissues

    Is kerbside waste collection operating?


    Kerbside waste is being collected on a ‘business as usual’ basis.


FAQs: Business

FAQs: Playgrounds and Parks

    Can I use playgrounds?

    Yes. Adelaide Hills Council’s playgrounds, skate parks, BMX tracks, community halls and sporting club facilities, along with RSL buildings are open. Look for signs on site.

    Is it okay to play or be outdoors?

    Yes. We encourage you to go outside and into nature while practicing strict social distancing (maintain a distance of 1.5 metres from others).

    Discover your local walks here

    Are public toilets still open?

    Public toilets remain open. Cleaning and restocking is occurring frequently with additional cleans occurring at high traffic locations. 

    Please remember to ensure social distancing guidelines are adhered to as confined spaces increase the risk of infection.

    Are netball/tennis courts and ovals open?

    These facilities are still open. If you wish to use them you must adhere to rules on social distancing and gatherings - click here to see the current rules

    Can I use the BBQs in public parks?

    In the interests of public health all community BBQs will remain disconnected for the time being.

Events

    What are the restrictions on events?

    State-wide restrictions are currently in place for events, gatherings and social activities during the COVID-19 pandemic. 

    Your event may require a COVID-safe plan or a COVID-Management Plan approved by SA Health in order to proceed. It is important that all event organisers research the current restrictions in the early stages of their planning.

    Specific instructions regarding weddings and funerals are available on the Government's COVID-19 information page


    Which Council services have recommenced?

    Our community bus service has recommenced with limits on numbers to ensure physical distancing. 

    Most of the programs, workshops and events in our community centres, including the Positive Ageing Centre have recommenced with additional safety protocols in place.