Development Services Department feedback survey

Development Services Department feedback survey

Council recently assisted you with an application process relating to either a Development Application/Planning Consent or a Building Consent.

Council would like to know what the customer service experience was like for you. Your feedback will assist Council in delivering an efficient and effective process.

If you have a development application number please quote it here 473/

Other (please comment)

We seek to provide a friendly, prompt and informative service. Your feedback is invaluable to us. We are primarily interested in your experience with our staff. Please indicate if this application is your :

FirstSecondThird or more

Options are limited to 1

Please provide any comments.

Was the person(s) who assisted you technically:

Very knowledgableKnowledgableNot very knowledgable

Options are limited to 1

Please comment

Did you feel the staff member(s) exhibited:

An excellent understanding of your application and needsA good understanding of your application and needsA poor understanding of your application and needs

Options are limited to 1

Please comment

Were you supplied with adequate information/assistance regarding your application/query?

During application process - YESDuring application process - NOPost application - YESPost application - NO

Options are limited to

Please comment

How would you rate the pre-application advice provided by a Council officer (s) before lodging your application?

Options are limited to 1

Was the application process handled in a timely manner? (Please tick the appropriate box)

YesNoNot applicable

Options are limited to 1

How would you rate the written and verbal communication provided to you by Council staff?

PoorSatisfactoryGood Excellent

Options are limited to 1

Did Council staff explore alternatives with you if your application was contrary to Council's Development Plans or Policies? (Please tick the appropriate box)

Yes staff provided me with alternativesNo staff did not provide me with alternativesNot applicable

Options are limited to 1

Please comment

Can you make any suggestions on how customer service could be improved? (Please comment)

Please indicate the level of satisfaction in relation to the interaction with Development Services staff (Please tick the appropriate box)

Very positivePositiveNot very positiveNegative

Options are limited to 1

Do you have any additional comments?

If you wish to name the Council officer(s) who assisted you, please do so below

Please comment

In general please indicate the overall level of service you received.

ExcellentGoodSatisfactoryPoor

Options are limited to 1

Please comment

Was the staff member(s) who assisted you

Very helpful Helpful Not very helpful

Options are limited to 1

In your opinion what was the most positive aspect of the process?

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