COVID-19 Community Information Page

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"The bushfires brought us together. Don't let the virus push us apart."

The Hills is a caring community and it is important we work together to overcome COVID-19 (Coronavirus) challenges and prioritise the needs of our more vulnerable residents.

As individuals we all have a part to play in slowing the spread of the virus and I thank you for your patience and diligence in putting social distancing measures into effect. For those of you also affected by the Cudlee Creek bushfire, please be assured that we will continue to maintain a focus on our bushfire recovery efforts.

Your Council is implementing a planned response to ensure crucial services to the community can continue, albeit in a limited or changed format, in order to protect the health and wellbeing of our residents and staff.

- Dr Jan-Claire Wisdom, Mayor Adelaide Hills Council



The SA COVID-19 Information Hub is the best place for up to date information regarding current cases, health guidance, travel restrictions and support.

View our Frequently Asked Questions (FAQs) for current information on Adelaide Hills Council matters, including changes to our services.


Call the SA COVID-19 Information Line 1800 253 787 (open 8am - 8pm daily) if you believe you have symptoms of COVID-19.



"The bushfires brought us together. Don't let the virus push us apart."

The Hills is a caring community and it is important we work together to overcome COVID-19 (Coronavirus) challenges and prioritise the needs of our more vulnerable residents.

As individuals we all have a part to play in slowing the spread of the virus and I thank you for your patience and diligence in putting social distancing measures into effect. For those of you also affected by the Cudlee Creek bushfire, please be assured that we will continue to maintain a focus on our bushfire recovery efforts.

Your Council is implementing a planned response to ensure crucial services to the community can continue, albeit in a limited or changed format, in order to protect the health and wellbeing of our residents and staff.

- Dr Jan-Claire Wisdom, Mayor Adelaide Hills Council



The SA COVID-19 Information Hub is the best place for up to date information regarding current cases, health guidance, travel restrictions and support.

View our Frequently Asked Questions (FAQs) for current information on Adelaide Hills Council matters, including changes to our services.


Call the SA COVID-19 Information Line 1800 253 787 (open 8am - 8pm daily) if you believe you have symptoms of COVID-19.


  • It's our first ever online school holiday program!

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    02 Apr 2020
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    We’ve managed to transfer, redevelop, and create activities to ensure that we can still offer a program to entertain children during the school holiday period. Check out all the details for the program on our website

    We recommend that you follow the Adelaide Hills Council Library Service on Facebook to keep up with daily events and share your experience with us and appreciate your feedback while we grow in this space.

    Tell your friends and we look forward to sharing this experience with you!

    Read the full Library Newsletter, there's heaps of suggestions for keeping both adults and children busy.

  • Important information regarding Development Services

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    31 Mar 2020
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    Important information on lodging Development Applications

    We appreciate the difficulties and challenge our community, and communities around Australia and the world, are experiencing as a result of the Coronavirus (COVID-19) pandemic. Please be advised that Council’s Development Assessment Services will continue to be delivered during the COVID19 crisis, subject to ongoing government advice.

    However, in order to adhere to social distancing guidelines and government health advice, in-person meetings will no longer be undertaken and lodgement of development applications should be via:

    Using the Online Portal

    Many of you may already use this as our service has been operating on a paperless basis for the last two years. This is a secure site which is government compliant and you only have to create a sign-in once. If you have already signed in with another Council you do not need to create a new log in for each council. Documents can be sent as one document or multiple documents and our staff will re-name them accordingly. We have listened to previous feedback about file transfers and wish to confirm that you can drag & drop your documents into Objective Connect as per the “Adding Documents” section of the attached guide. If you require assistance please contact Sarah Kimber on skimber@ahc.sa.gov.au

    Staff will contact you after receipt of the electronic information with details of fees required. Please note due to cyber security risks Adelaide Hills Council will not download documents from other portal systems.

    Hard copy lodgement

    Council’s libraries and front counter service centres are closed. If you do not have the ability to send your application(s) electronically, applications can be hand-delivered to:

    • Coventry Library, 63 Mount Barker Road Stirling (subject to change as restrictions alter. Please follow signage for delivery instructions).

    Documents delivered in this manner may be quarantined for five days to minimise the risk to our staff and service operation. This process will by necessity result in delays in the lodgement/processing of your hardcopy application or private certification. Delays can be avoided by submitting formation electronically and we encourage this form of lodgement.

    Payment of fees

    Administration staff will create an invoice for the applicable fees and email this to you or contact you by phone. The Council contact centre is open on 8408 0400 during business hours to take payments over the telephone; you will need your Development Application Reference.

    Development Application payments can now also be made online. Once your documents have been submitted and you've received a Development Application Number and invoice, you can pay via our online portal. Please note that part payments cannot be made. If this is not suitable please phone 8408 0400 to make a part payment over the phone.

    Processing and communication around new applications

    Council will process your development application or private certification and provide the decision notification and stamped plans to you electronically (or the applicant in the case of private certification). All communication regarding planning and development advice and development applications can be made via telephone, video call, email or our website. Note, that staff have been asked to work from home and will continue to process applications electronically, or be available to provide advice via the aforementioned channels.

    Development Applications already submitted

    If you have a development application in with our Council and are dealing with a particular staff member, then continue to liaise with them via email or telephone regarding the progression of your application. If they are unavailable due to COVID-19 changing conditions, then please contact Deryn Atkinson, Manager Development Services, on 8408 0512 or Sam Clements, Team Leader Statutory Planning on 8408 0534 for assistance.

    Council recognises that there is significant concern in the community around Coronavirus (COVID-19) and we have set up this page on our website to keep you updated on Council services and programs and to share relevant community information.

    For public health information please refer to Australian Government Department of Health and SA Health websites or call the 24 hour Coronavirus Health Information Line, run by Healthdirect, on 1800 020 080.

    If you have any other concerns regarding your Development Application please contact Deryn Atkinson or Sam Clements using the numbers above.

  • Free Green Organics Drop Off Day Sunday 5 April 2020

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    31 Mar 2020
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    Knowing that working in the garden is a popular activity during this time, we have arranged for a number of additional free green organics drop off days to assist with this.

    Our staff will not be able to assist customers with unloading organics from trailers at this time. Please follow their friendly directions to the appropriate drop off point.

    For all other waste drop offs remember no cash is accepted please bring your cards for payment.

  • AHC Service and Facility closures

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    26 Mar 2020
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    In response to Australian government advice we have closed our libraries and service centres. AHC Community Halls, Sports & Social clubs, RSL Buildings and Playgrounds are also closed. Staff are still available to assist you via phone, and we will keep you up to date as things change. Look after each other and stay safe. Read more here.

  • 23 March 2020: A message from the Mayor (COVID-19)

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    24 Mar 2020
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    "The bushfires brought us together. Don't let the virus push us apart."


    The Hills is a caring community and it is important we work together to overcome COVID-19 (Coronavirus) challenges and prioritise the needs of our more vulnerable residents.

    As individuals we all have a part to play in slowing the spread of the virus and I thank you for your patience and diligence in putting social distancing measures into effect. For those of you also affected by the Cudlee Creek bushfire, please be assured that we will continue to maintain a focus on our bushfire recovery efforts.

    Your Council is implementing a planned response to ensure crucial services to the community can continue, albeit in a limited or changed format, in order to protect the health and wellbeing of our residents and staff.

    Following decisions and announcements from the Federal and State Government in the last 24 hours along with advice from peak health agencies, we have made the decision to suspend the majority of face–to-face interactions through our libraries and community centres.

    Book borrowing services are still available via a 'click and collect' service which can be done through the library website, or orders can be made over the phone for collection. We are looking to increase our home delivery service to assist those in need and library chutes are open 24 hours to allow returns.

    For those customers requiring personal assistance to search for reading materials or who need to conduct other Council business, facilities will still be available at this time at Gumeracha, Woodside and Stirling as below (observing necessary social distancing recommendations).

    WOODSIDE & STIRLING

    9 am to 5pm Monday to Friday
    10am to 1pm Saturday

    GUMERACHA

    9 am to 12 noon Monday, Wednesday and Friday
    2pm to 5pm Tuesday and Thursday

    Other measures aimed at limiting the spread of COVID-19 in our community include temporary suspension of some services and cancellation or postponement of events, activities or programs that present a risk to public safety.

    Where possible we are exploring options for the delivery of programs, consultations, networking and cultural activities to our community through online forums and platforms, while acknowledging that not everyone has online access. The implications of social distancing are greater for people who are already socially isolated so we are coordinating a program of phone contact for our elderly residents.

    The following services have been suspended for the foreseeable future with our staff focusing on alternative ways to serve those impacted:

    · Mobile library service
    · Programs delivered at the libraries, community centres and Positive Ageing centre
    · Community bus services
    · Booking of community rooms in Council facilities

    As Australia faces this ongoing challenge, the impact on many of our businesses is likely to be significant. Our businesses are the essence of our region offering greatly valued employment, services and experiences. We encourage all our residents to support them in any way you can, as they find new and innovative ways to continue. For our business owners, we encourage you to keep a watchful eye on a couple of important links that may provide some assistance during these challenging times:

    As of Monday 23 March we have reduced the number of staff in our offices to conform to social distancing recommendations as well as ensuring business continuity in the event of staff illness.

    The situation in Australia and South Australia is constantly changing so it is important to keep up to date and take heed of all health and travel advice from the Federal Department of Health and SA Health website.

    Visit Council's COVID-19 information page, call 8408 0400 or follow our social media channels for more information.

    In closing, I would like to share with you some comments made at a recent Bushfire Recovery Committee meeting in Woodside. One committee member, who has worked extensively with people affected by the disaster across the whole district, asked to make a statement. Coming from the Adelaide plains he said he was greatly moved by the incredible sense of community support he'd witnessed across and outside the fire scar. He had never experienced it to this extent during thirty years living in South Australia and he congratulated our Adelaide Hills communities for developing such a culture, despite the distances between the townships and isolation of some households.

    Take great care in this time of change and uncertainty, as individuals, families and community members. Hold fast to the values that bind us and we will come through this crisis together.

    Dr Jan-Claire Wisdom

    Mayor
    Adelaide Hills Council


  • Important information regarding closure of libraries and community centres

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    24 Mar 2020
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    Following decisions and announcements from the Federal and State Government in the last 24 hours along with advice from peak health agencies, we have made the decision to suspend the majority of face–to-face interactions through our libraries and community centres effective Tuesday 24 March.

    Book borrowing services are still available via a ‘click and collect’ service which can be done through the library website, or orders can be made over the phone for collection. We are looking to increase our home delivery service to assist those in need and library chutes are open 24 hours to allow returns.

    For those customers requiring essential personal assistance to search for reading materials or who need to conduct other Council business, facilities will still be available at this time at Gumeracha, Woodside and Stirling as below (observing necessary social distancing recommendations).

    We encourage you to call 08 8408 0400 for any enquiries which can be handled over the phone.

    WOODSIDE & STIRLING

    9 am to 5pm Monday to Friday
    10am to 1pm Saturday

    GUMERACHA

    9 am to 12 noon Mon, Wed and Friday
    2pm to 5pm Tuesday and Thursday


  • Council responds to COVID-19

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    26 Mar 2020
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    Published 20 March 2020

    Adelaide Hills Council is acting to minimise the risk to the hills community following the declaration by the World Health Organisation of the COVID-19 (coronavirus) pandemic.

    Mayor Jan-Claire Wisdom acknowledges Council's role in reducing community exposure to COVID-19 at Council service centres, libraries and community facilities.

    "We will be suspending or postponing a number of Council run community programs, activities and events where there are large numbers of participants or the participants are in high risk categories. This is effective immediately and will be in place until Tuesday 14 April."

    "The situation will be constantly reviewed so that these programs or activities can recommence as soon as it is safe to do so."

    "Many of the participants in Council programs or activities are in high risk groups and given the uncertainty regarding containment of COVID-19 in the coming weeks we are taking a risk minimisation approach."

    "This includes cancellation or postponement of Council run events including the Harmony Day Picnic scheduled for Saturday 21 March," said Mayor Wisdom.

    Adelaide Hills Council will review the temporary suspension or postponement of programs, activities and events after Easter and on an ongoing basis as new information becomes available from state and federal government and health authorities.

    The outbreak of COVID-19 and latest medical advice is being updated regularly by the Australian Department of Health and we recommend that our community uses this resource to remain aware of developments and official reports.

    In Australia, the people most at risk of contracting COVID-19 are those who have recently been to high-risk countries or regions, and people who have been in close contact with someone with a confirmed case of the COVID-19 illness.

    As detailed by the Australian Department of Health, the symptoms of COVID-19 may include fever, flu-like symptoms such as coughing, sore throat and fatigue, and shortness of breath. Some people will recover easily, and others may get sick very quickly. If you become unwell and think you may have symptoms of COVID-19, seek medical attention.

    For more information, tips, and fact sheets on COVID-19 we recommend that the community reference the Australian Department of Health or call the 24 hour Coronavirus Health Information Line, run by Healthdirect on 1800 020 080.

    For any further queries you can contact Council on (08) 8408 0400 or visit our Hills Voice: your say portal and join the conversation.